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title: Welcome_Level
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Hello, and welcome to Synium 

We are pleased to have been selected as your new IT support partner, and we are all looking forward to working with you.

This page is intended to give you a bit more info about your new IT team - and will also tell you how to log a support call with us, and to see what is included with our services.

## How to access the IT Support Helpdesk

Now we have Onboarded, and started the Support you will be able to contact our Helpdesk any time you have an IT query or issue, no matter how big or small.

We have made it easy for you to get in touch with us, you can either:

Send us an email to *help@synium.co.uk *This will automatically log a call on our help  
desk - so you may find this to be the preferred method.

Or

Give us a call on 0121 663 0203 - available between 8:30am and 5pm Monday to  
Thursday and between 8:30am and 4pm on Friday.

 

For further details on what is included in you support, along with SLAs,  please click on the link below

[What is Included](https://www.synium.co.uk/wp-content/uploads/2023/07/The-Level-Group-Synium-Key-Features.pdf.pdf)

For a downloadable PDF with full details on How to Log a Support Call, please click on the link below

[How to Log a Support Call](https://hello.synium.co.uk/hubfs/Synium%20-%20How%20to%20log%20a%20support%20call.pdf?hsLang=en-gb)

## Meet your new IT team

![team-simon](https://hello.synium.co.uk/hs-fs/hubfs/Imported%20sitepage%20images/team-simon.jpg?width=300&height=300&name=team-simon.jpg "team-simon")

### Simon Tonks

#### Managing Director

![Andy Woods](https://hello.synium.co.uk/hs-fs/hubfs/Imported%20sitepage%20images/team-andy.jpg?width=300&height=300&name=team-andy.jpg "Andy Woods")

### Andy Woods

#### Technical Director

![Stuart Kingscote](https://hello.synium.co.uk/hs-fs/hubfs/Imported%20sitepage%20images/team-stuart.jpg?width=300&height=300&name=team-stuart.jpg "Stuart Kingscote")

### Stu Kingscote

#### Technical Manager

![Pat Team2](https://hello.synium.co.uk/hs-fs/hubfs/Pat%20Team2.jpg?width=1000&height=1000&name=Pat%20Team2.jpg "Pat Team2")

### Patrick Smith

#### Senior Technical

![jan](https://hello.synium.co.uk/hs-fs/hubfs/Imported%20sitepage%20images/team-lisa.jpg?width=300&height=300&name=team-lisa.jpg "jan")

### Janet Tonks

#### Client Services

![Ian](https://hello.synium.co.uk/hs-fs/hubfs/Imported%20sitepage%20images/Ian.jpg?width=300&height=300&name=Ian.jpg "Ian")

### Ian Brown

#### Technical

![Dan Profile Edited - Edited](https://hello.synium.co.uk/hs-fs/hubfs/Dan%20Profile%20Edited%20-%20Edited.jpg?width=300&height=300&name=Dan%20Profile%20Edited%20-%20Edited.jpg "Dan Profile Edited - Edited")

### Dan Billingham

#### Technical

![team-marley](https://hello.synium.co.uk/hs-fs/hubfs/Imported%20sitepage%20images/team-marley.jpg?width=600&height=600&name=team-marley.jpg "team-marley")

### Marley

#### Dog

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