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Hello, and welcome to Synium 

We are pleased to have been selected as your new IT support partner, and we are all looking forward to working with you.

This page is intended to give you a bit more info about your new IT team - and will also tell you how to log a support call with us, and to see what is included with our services.

How to access the IT Support Helpdesk

Now we have Onboarded, and started the Support you will be able to contact our Helpdesk any time you have an IT query or issue, no matter how big or small.

We have made it easy for you to get in touch with us, you can either:

Send us an email to help@synium.co.uk This will automatically log a call on our help
desk - so you may find this to be the preferred method.

Or

Give us a call on 0121 663 0203 - available between 8:30am and 5pm Monday to
Thursday and between 8:30am and 4pm on Friday.

 

For further details on what is included in you support, along with SLAs,  please click on the link below

For a downloadable PDF with full details on How to Log a Support Call, please click on the link below

Meet your new IT team

team-simon

Simon Tonks

Managing Director

Andy Woods

Andy Woods

Technical Director

Stuart Kingscote

Stu Kingscote

Technical Manager

Pat Team2

Patrick Smith

Senior Technical

jan

Janet Tonks

Client Services

Ian

Ian Brown

Technical

Dan Profile Edited - Edited

Dan Billingham

Technical

team-marley

Marley

Dog